SALES & SHIPMENT:

Leather-goods-shop.eu directs all its efforts towards ensuring full customer satisfaction. Shipment is a fundamental part of our service fulfilment, which is why we ensure a 10 business days delivery. Please note that the lapse of time mentioned does not include the period reserved for processing your order.

Leather-goods-shop.eu offers standard free shipping everyday within EUROPE UNION borders. This free shipping offer excludes shipping outside EU borders and Orders under €45, unless otherwise mentioned in the Individual Product Page.

In order to avoid customer dissatisfaction and all possible disagreements, we advise you to contact us directly via our phone number or via our e-mail before placing an order which requires international delivery. We will provide all necessary details concerning availability, estimated shipping time, methods of delivery and applicable costs.

We are proud to inform our customers that we process orders within 48 hours of order placement and our Order Support Department gathers all necessary information for completion. Once we have received internal approval, your package will be on its way and you may expect it in no more than 10 business days. In the unlikely possibility that maximum delivery time is exceeded, you will be refunded.

ORDER CANCELLATION:

If you are no longer interested in the products you have purchased, you are able to cancel your order by contacting our Customer Service Department. Please note that cancellations are possible only if you initiate your request within 48 hours of order placement.

The title of your e-mail should contain the line “Order Cancel”. You must also provide the order confirmation number.

BACK-ORDERS:

If your order cannot be delivered, we will inform you by e-mail within the first 2 days of order placement. In this unlikely event, you will be refunded within 30 days after notification receipt.

PRODUCT EXCHANGE, RETURN REQUEST AND PROVIDED WARRANTIES:

We guarantee full refunds for return requests placed in the first 15 days after receiving your order. Please note that items should be returned in their original condition and package.

Any return which will not be accompanied by a Return Authorization Number will not be considered liable for refund. You can obtain the afore-mentioned authorization number by sending an e-mail to our customer support department.

Please make sure you also check the Spam folder of your e-mail after requesting a Return Authorization Number.

All customers should be informed that all returned merchandise which does not meet our criteria for return will be shipped back, refund will not be provided and additional packaging and delivery costs will be charged. Moreover, all return deliveries are the financial responsibility of the customer.

OUR POLICIES:

When placing an order and purchasing an item, the user agrees with our Terms of Use and Privacy Policy. Please note that policies are liable for change at any time.

DECLINED SHIPMENT:

If you refuse a parcel you have ordered, all costs involving delivery and packaging are considered your financial obligation. After receiving our products back, our Customer Support Department will shortly issue a refund of the purchase, excluding the price of shipment.

CLIENT SUPPORT:

All inquiries should be addressed to c.support@leather-goods-shop.eu.

This policy has been updated on 21st February, 2019.